Madison Island Refund Policy – Madison Island Retail Business

Refund Window: Refunds are available on eligible items returned within 30 days of purchase. Items must be unworn, unwashed, with original tags attached, and in the original packaging.
Non-Refundable Items: Items marked as "Final Sale," gift cards, and undergarments cannot be refunded. Clearance or discounted items may only be eligible for store credit.

Online Returns: Visit our Return Portal to initiate your return. You’ll need your order number and the email used at purchase.
In-Store Returns: Online purchases can also be returned in-store, where applicable.
Return Shipping: If returning by mail, a prepaid return label will be available. A nominal fee may be deducted from your refund, unless the return is due to a damaged or incorrect item.

Refund Method: Refunds will be credited to your original payment method. If you used a gift card, the refund will be issued as store credit.
Processing Time: Please allow 7-10 business days for processing once we receive your returned item. After processing, your refund should appear within 3-5 business days in your account, depending on your bank.
Confirmation: We will send an email notification once your refund has been processed.

Eligible for Same Item, Different Size/Color: Exchanges are available for the same item in a different size or color. Use our exchange portal to initiate your request. Exchanges are processed within 3-5 business days of receiving the original item.

If your item arrives damaged or incorrect, please contact Customer Support within 48 hours. We will arrange for a replacement or issue a full refund, including all shipping costs.

Return Shipping: International customers are responsible for return shipping costs unless the item was damaged or incorrect.
Duties and Taxes: Duties and taxes are non-refundable, as these are collected by local authorities.